Work with James on his interlinked eight point plan to maximise profits, ensure excellence and longevity. The course take place over a twelve month period.
James has created an eight point package based on his work with elite businesses and the teaching he has delivered as a guest speaker at Cambridge University Judge Business School.
His work includes examining what your values are, how your values are embedded into your organisation, and how this is communicated to your suppliers and clients. Starting with the why we then move on to examine how committed your staff are to your values and how embedded they are into your culture.
Creating a high performing team includes motivation, leadership,
Platinum standard customer service includes lessons from several businesses known for their customer service. It examines what happens at every touch point and how to ensure your staff deliver the very best service in every customer interaction. This is, of course, linked to your most important assets, your brand and reputation. James is obsessive about reputations and carries out a reputational audit with each client. All of the above result in durability, the course ends with an examination of the durability of your brand and considers succession planning for your future leaders.
James works with approx. 12 businesses each year beginning with a detailed analysis of your current situation
Up to six members of your Senior Management Team are included in the course fee.
Which includes:
- Purpose
- Commitment & leadership
- Ethical leadership
- Creating high performing teams
- Delivering platinum standard customer service
- Brand and reputation management
- Building to last – durability
Other experts will be asked to deliver sessions relevant to their expertise (see Our Mentors)
Six days every year on site.
Working with your team to evaluate your current situation, develop and implement an action plan.
