in Employment Law, Tips
Employers’ Brexit checklist
What do employers need to know about the end of free movement after Brexit
Tips
in Employment Law, Tips
Beware the Work Christmas Party!
The work Christmas party can be a great opportunity to celebrate what everyone’s achieved through the year and offer a little reward. You can anticipate the BUT, can’t you..? Bad Behaviour At a work event, even outside normal hours and away from the workplace, as an employer you may still find yourself liable for unacceptable […]
in Employment Law, Tips
Do I have to pay my staff if they are absent due to bad weather?
With parts of the UK currently covered by snow, and more on the way, disruption to travel means many employees struggle to get to work. So, do you still have to pay your employees if they’re absent due to bad weather? Check your paperwork As ever with employment law, there are no simple answers! You […]
in Tips, Uncategorized
Exceptional Customer Service
In the competitive world we all operate in, customer service is one way to set yourself apart from the crowd.
in Employment Law, Tips
Don’t have your head in the clouds when it comes to recruitment!
We’ve recently seen an upsurge in attempts to bring claims against practices linked to recruitment and interviewing. It’s possible that at least one of these involves a ‘serial litigant’, who has applied for a job with the main aim of bringing an action against the practice when not selected.
in Employment Law, Tips, Veterinary
Difficult Employees!
We’ve all come across employees who are just, well, difficult! They don’t do anything major, but there are multiple, small incidents where they break a rule or refuse to engage with a new policy – they seem to think they’re somehow ‘above the law’. But perhaps they’re not – a recent Employment Appeal Tribunal (EAT) […]
in Industry News, Tips
Exceptional Customer Service – Lessons from Eurostar
We had a really fantastic Elite client meeting in London this June. There were so many excellent insights that we can’t possibly cover them all, but we’d like to share a few with everyone. The morning session was a presentation by Sandrine Yvenou and Tamsin Crook from Eurostar (pictured above) about providing excellent customer service. […]
in Employment Law, Tips
How to Avoid the Employment Tribunal
Deal with problem employees wherever possible within two years of employment starting. Although there are exceptions, most employees cannot bring a claim for unfair dismissal until they have two years of continuous employment. Remember that discrimination actions have no qualifying time period, and can be brought even before employment begins. Ensure all your staff who […]
in Tips
Lessons in Leadership from General Sir Mike Jackson
The presentation by General Sir Mike Jackson, former head of the British Army, was, for many, the highlight of our first Elite meeting, and I thought I’d try to distil some of his pearls of wisdom for those of you who weren’t there. General Mike pointed out that any group with a common purpose is […]
in Industry News, Tips, Veterinary
Client Seminars Spring 2016
It’s been a busy couple of weeks, with running our two Spring client seminars on top of all the usual business. They were both really well attended, we’re always impressed by how far some clients travel. We were extremely pleased that Gill Williams was able to join us in Swindon – her direct experience of […]